the important bits

terms & conditions

Last updated 17 September 2026

1. who we are

This website is operated by Dupe Food (referred to as “Dupe”, “we”, “us” or “our”). You can contact us through our contact page or write to us at 13 Francis Street, Stoneygate, Leicester, LE2 2BE, United Kingdom.

2. using this website

You may use this website for personal, lawful purposes. You must not misuse the site, attempt to gain unauthorised access, introduce malicious code, interfere with its operation, or use its content in a way that infringes another person’s rights.

3. menu and product information

We take reasonable care to keep menu descriptions, prices, ingredients, nutritional information, opening hours and availability accurate. They may change without notice and items shown online may not always be available in store. Images are for illustration and presentation may vary.

4. allergies and dietary needs

Food is prepared in environments where allergens are handled. If you have an allergy or dietary requirement, please speak to our team before ordering and consult the current allergen information. Website descriptions are not a substitute for that conversation.

5. promotions

Offers and competitions may have their own terms, eligibility rules and closing dates. Where promotion-specific terms conflict with these website terms, the promotion-specific terms apply.

Golden Ticket: one free bowl

  1. This promotion is run by Dupe Food, 13 Francis Street, Leicester, LE2 2BE.
  2. The Golden Ticket entitles the bearer to one free bowl of their choice from the Dupe menu.
  3. The ticket is valid for one-time use only and must be presented in-store at the time of redemption.
  4. The prize is subject to menu availability. If the chosen bowl is unavailable, Dupe may offer an alternative bowl of similar value.
  5. The ticket has no cash value and cannot be exchanged for cash, credit, gift cards or any other product.
  6. The ticket cannot be used with any other offer, promotion, discount or voucher.
  7. The ticket is valid until the expiry date shown on the ticket or related promotional material. If no expiry date is shown, the ticket must be redeemed within 30 days of issue.
  8. Lost, stolen, damaged, copied or altered tickets will not be replaced or accepted.
  9. Only original Golden Tickets issued by Dupe will be accepted. Dupe reserves the right to refuse redemption if a ticket appears fraudulent, duplicated or tampered with.
  10. The prize is non-transferable once redeemed.
  11. Dupe reserves the right to amend, suspend or withdraw this promotion where necessary due to circumstances outside its reasonable control.
  12. By redeeming the Golden Ticket, the customer agrees to these terms and conditions.
  13. This promotion is governed by the laws of England and Wales.

6. intellectual property

The Dupe name, branding, website design, text, photography, graphics and other site content are owned by us or used with permission. You may view the site for personal use, but you may not copy, reproduce, distribute or commercially exploit its content without prior written permission.

7. links to other websites

This site may link to third-party services such as Instagram, Google Maps or ordering platforms. We do not control those services and are not responsible for their content, availability or privacy practices. Their own terms apply when you use them.

8. availability and liability

We may update, suspend or withdraw any part of the website without notice. We do not guarantee uninterrupted or error-free access. To the fullest extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when you began using the site. Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

9. privacy

Our privacy & cookie policyexplains how we handle personal information and use storage technologies.

10. changes and governing law

We may update these terms from time to time by publishing a revised version here. These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere in the United Kingdom.